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ER Team Leader

Job Title

ER Team Leader

ReferenceHQ00048657_151375763
RecruiterMacildowie
Industry SectorServices, Travel, Leisure & Tourism
Salary£30,000 to £32,000 per annum
Town/CityDunstable
LocationsBedfordshire, South East (Excl London)
Contract TypePermanent or Interim
Job CategoriesEmployee Relations & Legal
Date Posted20 December 2017

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Macildowie HR is excited to be recruiting the following:

Job Title: ER Team Leader
Location: Bedfordshire
Job Type: 12 Month FTC
Job Salary: ?30k -?35K

I am currently working in partnership with a progressive organisation based in Dunstable who are looking for an experienced ER specialist to manage the existing team on a fixed term basis covering maternity. This is an exciting opportunity for someone to come in and progress the business adding value within a shared service call centre environment.

The Role

This position is all about providing a world class ER Helpdesk service to operational management teams improving on Employee Relations outcomes by delivering high quality, commercial advice which champions company values and supports the organisational goal to be an employer of choice.

You will be an integral part of the Policy Team supporting the ER Delivery Manager via escalations of high risk cases and excellent ER case management experience.

This role also requires the successful candidate to manage the ER Helpdesk team, which will include looking after performance and monitoring KPI status across the team, ensuring that all targets are met. Providing coaching and guidance for ER Advisors and managing all escalated cases in a timely manner and within the company policies and procedures..

The Candidate

To be successful in this role you will be an Employee Relations expert, and have experience at Team Leader level even if it is not from an ER specific environment. It would be desirable if you have worked in a shared service environment previously and having at least 18 months ER specific experience.

You would also need to capable of dealing with a high volume workload and working within a reactive environment demonstrating a confident and flexible approach.

Finally but not least, you must love Employee Relations!

Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the regions premier employers. To search for all of our live jobs please visit us at[link removed]

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Recruiter: Macildowie
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